Helpdesk <%=rtype%> Follow Up from <%=site_name%>
	Helpdesk Tracking ID <%=trackid%> Helpdesk Subject <%=catname%> <%=rtype%>Registered By <%=empname%> <%=rtype%> Subject <%=req_head%> <%=rtype%> Text <%=report_text%>
	To Follow-up on this <%=rtype%> please log on to<%=site_name%> by clicking here and take the necessary action